When you are faced with an emergency, the more you can do to save time, the better.
YOU SHOULD ALWAYS CALL 9-1-1 when you need help from the Police, Fire Department, and ambulance, OR ALL THREE!!
TRAIN YOUR ENTIRE FAMILY TO USE 9-1-1
A very young child can learn to recognize an emergency and know how to dial three digits. Practice drills with your children to ensure they are able to call 9-1-1.
You can call 9-1-1 twenty-four (24) hours a day from any working telephone in Montgomery County, including pay phones, cellular phones, and telephone devices for the deaf. The call is always TOLL-FREE.
A 9-1-1 EMERGENCY IS EASY TO RECOGNIZE
- ANY crime in progress
- ANY medical related incident
- A motor vehicle accident
- Suspicious people in your neighborhood
- ANY fire or risk of fire
- ANY suspicious or dangerous conditions
- Anytime you or someone near you feels threatened in any way!!
When should you NOT call 9-1-1
You and your family should be aware of when NOT to call 9-1-1, such as:
- Road conditions, licenses, permits, or to speak to an individual office.
- Calls to non-emergency agencies like the water, light, sewer or recreational facilities.
- Billing information
- Follow-up inquires to previous emergencies.
Stay Calm, speak clearly, help is on the way!!
When you dial 9-1-1, a telecommunicator will answer,
"9-1-1, what is your emergency?"
Explain what is happening as quickly and as calmly as you can.
Then, state your name, address and phone number. The operator will take over from there, giving you exact instructions.
Above all, STAY ON THE LINE!! Remember, while you are speaking to the telecommunicator, they are sending help to you.
Why do we ask all those questions?
When you report an emergency to 9-1-1, you may think the operator is taking too much time in asking you all those questions. However, rest assured that once we can obtain the address of the emergency, the telephone number which you are calling from, and what type emergency you are reporting, the operator may elect to keep you on the telephone for further information or until help arrives.
The information the operator gathers may be helpful for the field units responding to you. The operator can, in some cases, give you instructions for sustaining life until the ambulance or fire department arrives. The operator may also be able to provide safety instructions to you in the event that you are involved in a situation in which your life is in danger. When you are reporting an emergency, remain calm, as hard as it may be, so that the operator can understand what you are reporting and provide you with the help you need immediately. Remember that seconds save lives.
Montgomery County 9-1-1 Educational Program
The Montgomery County 9-1-1 Coordinator's Office offers personnel experienced in the inner workings of the Montgomery County Enhanced 9-1-1 System. They can discuss and demonstrate the system in terminology that can be easily understood by the public, whether the audience consists of pre-schoolers or senior citizens. If your group or organization is interested in booking a speaker, please call (217) 532-9560.
Planning To Build A New Home In The Country?
If you plan to build a new home in the country, you need to contact the Montgomery County 9-1-1 Coordinator's Office for a 9-1-1 address. The 9-1-1 office does rural addressing only. Municipalities do their own addressing (usually clerks in village or city halls or at a community's water department). If you plan to build outside of municipal boundaries, you'll need a 9-1-1 address before getting electrical, phone or water hook-ups. The procedure takes about a week from the time of the call to complete the process. Call the Coordinator at (217) 532-9560.
The office of 911 Coordinator Greg Nimmo is located in the New Courthouse Building, 120 N. Main St., Hillsboro.
P.O. Box 159
Hillsboro, IL 62049